Terms and Conditions
These General Terms and Conditions of Sale (hereinafter "GTC") govern all transactions concluded between the company Faldiv (hereinafter "Faldiv" or "we") and any natural or legal person (hereinafter "the Customer" or "you") making a purchase via our e-commerce site. By validating an order, you acknowledge having read and accepted without reservation the present GTC.
ARTICLE 1 – PURPOSE
These General Terms and Conditions cover the rights and obligations of the parties in the context of the online sale of food supplements offered by Faldiv. It is expressly recalled that the products marketed are food supplements and not medicines. They must be used in accordance with the dosage instructions on each product sheet. Under no circumstances can Faldiv be held responsible for the effects linked to abusive or inappropriate use of these products.
ARTICLE 2 – COMPANY INFORMATION
Faldiv is a company specializing in the distribution of quality food supplements, from recognized international suppliers.
Faldiv acts solely as an intermediary between you and our global suppliers (particularly from the United States, Turkey, China, etc.) and is committed to offering you a rigorous selection of products that comply with current international standards.
ARTICLE 3 – ACCEPTANCE OF CONDITIONS
Any order placed on the Faldiv website implies unconditional acceptance of these General Terms and Conditions. Before finalizing your order, we invite you to carefully read all of the conditions below. Faldiv reserves the right to modify or update these General Terms and Conditions at any time. The General Terms and Conditions in force on the date of the order are applicable.
ARTICLE 4 – DESCRIPTION OF PRODUCTS
Nature of the products: The products offered on our site are food supplements intended to supplement a normal and balanced diet. They cannot replace a varied and balanced diet or replace medical treatment.
Selection and quality: Each product is carefully selected from international suppliers who meet quality and safety requirements. Despite our best efforts, typographical errors or changes in the composition of products by suppliers may occur. If in doubt, we invite you to consult the instructions accompanying the product.
Product Use: Food supplements should be consumed according to the dosage indicated on the packaging. Abuse of these products can be detrimental to health. It is strongly recommended to consult a health professional if in doubt about their use or in the presence of particular health conditions.
ARTICLE 5 – ORDERING PROCESS
Account creation:
You can place an order without creating an account. However, creating a customer account makes it easier to track your orders and offers exclusive benefits.
Order validation:
The order is considered final when you have validated your basket and confirmed your purchase by following the steps indicated. A confirmation by email will be sent to you upon receipt of your order.
Modification and cancellation:
Any request to modify or cancel an order must be made as soon as possible via our customer service. Once the order has been processed, no changes can be made.
ARTICLE 6 – PRICE
Price display:
The prices of our products are indicated in [currency, e.g. dollars] all taxes included (TTC), unless otherwise indicated.
Additional charges:
Delivery charges and, where applicable, handling fees may be added to the total amount of your order. These charges will be clearly indicated during the order validation process.
Promotional offers:
Any promotion or special offer is subject to specific conditions, the duration and application of which will be specified on the site.
ARTICLE 7 – PAYMENT TERMS
Accepted payment methods:
We accept various secure payment methods such as bank cards (Visa, MasterCard, PayPal, American Express, etc.), as well as other online payment solutions.
Transaction security:
All transactions made on our site are secured by encryption protocols that comply with current standards. Faldiv does not store any sensitive information relating to your means of payment.
Payment validation:
The order will only be processed after effective confirmation of payment. In case of refusal of payment, your order will be automatically cancelled.
ARTICLE 8 – DELIVERY
Delivery areas:
Products are delivered to the geographic areas indicated. Delivery times vary depending on the destination and the carrier chosen.
Delivery times and costs:
Estimated delivery times are mentioned during the order process. Delivery costs are indicated before the order is validated and may vary depending on the destination and the amount of the order.
Reception of products:
The transfer of risks related to delivery takes place upon delivery of the products to the carrier. It is your responsibility to check the condition of the products upon receipt. In the event of damage or non-conformity, you must report it immediately to our customer service and to the carrier.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Exercising the right of withdrawal:
In accordance with current legislation, you have a period of fourteen (14) days from receipt of your order to exercise your right of withdrawal without having to provide reasons.
Return procedure:
To exercise this right, you must notify us of your decision by email or via our contact form, specifying your order number. The products must be returned in their original packaging, in perfect condition and accompanied by all possible accessories.
Return costs:
Return costs are the responsibility of the Customer, except in the event of non-conformity of the product or error on our part.
ARTICLE 10 – WARRANTIES AND LIABILITY
Guarantee of conformity:
Faldiv undertakes to provide products that comply with the description presented on the site. In the event of non-compliance, you have the right to make a complaint in accordance with the terms provided by law.
Disclaimer:
1. Use of products: The food supplements sold by Faldiv are not medicines and should not be used as such. Their consumption must respect the recommended dosage.
2. Intermediary: Faldiv acts only as an intermediary between you and international suppliers. Therefore, any liability relating to the inappropriate or abusive use of the products sold cannot be attributed to Faldiv.
3. Indirect damages: Faldiv cannot be held responsible for indirect or immaterial damages that may arise from the use or the inability to use the products.
Directions for use:
It is recommended to consult a healthcare professional before starting to take food supplements, particularly in the event of illness, pregnancy, or if you are already taking medication.
ARTICLE 11 – INTELLECTUAL PROPERTY
All elements present on the Faldiv site, whether visual, textual or graphic, are the exclusive property of Faldiv or its partners. Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without prior written authorization.
ARTICLE 12 – PERSONAL DATA
Collection and use: The personal data stored during your registration or when you place your orders are intended for customer relationship management, order fulfillment and, possibly, sending promotional offers, in compliance with current regulations.
Security and confidentiality: Faldiv is committed to implementing all necessary measures to guarantee the security and confidentiality of your personal data. Your information will not be sold or transferred to third parties without your prior consent.
User rights: In accordance with the Data Protection Act and the General Data Protection Regulation (GDPR), you have the right to access, rectify and delete data concerning you. You can exercise these rights by contacting us at the email address mentioned on the site.
ARTICLE 13 – APPLICABLE LAW AND JURISDICTION
These T&Cs are governed by English law. In the event of a dispute, the competent courts will be those of the registered office of Faldiv, unless otherwise required by law. Mediation or amicable settlement procedures may be considered before any legal action.
ARTICLE 14 – MODIFICATION OF THE GENERAL CONDITIONS OF SALE
Faldiv reserves the right to modify these T&Cs at any time. The T&Cs are applicable and in force at the time of validation of your order. We invite you to consult this page regularly in order to be aware of any updates.
ARTICLE 15 – CUSTOMER SERVICE
For any questions or complaints relating to these General Terms and Conditions or to our products, you can contact our customer service using the following contact details: Email: support(@)faldiv.com We undertake to process your requests as quickly as possible in order to provide you with appropriate assistance.
By validating an order on the Faldiv website, you acknowledge having read and accepted all of the General Conditions of Sale herein. These conditions constitute the contractual framework for all transactions concluded and aim to guarantee the transparency and security of your purchases.