FAQ

Welcome to our FAQ!

Find below the answers to the questions most frequently asked by our customers.

1. Are dietary supplements medicines?
No, our food supplements are designed to complement a balanced diet and do not replace medical treatment.

2. How should I consume your products?
Each product is accompanied by a leaflet indicating the recommended dosage. It is important to follow these instructions and, if in doubt, to consult a healthcare professional.

3. Where do your food supplements come from?
We work with reputable international suppliers including USA, Turkey, China and other countries around the world to ensure you get high quality products.

4. How do you ensure the quality of your products?
Our products are rigorously selected from recognized partners and subject to strict controls to meet international standards. Each product sheet details its composition and benefits.

5. What are the delivery times?
Delivery times vary depending on your location and carrier. You will receive an accurate estimate when placing your order.

6. Can I track the progress of my order?
Yes, as soon as your order is shipped, you will receive a tracking number by email which will allow you to follow the status of your order.

7. What should I do if I receive a damaged or non-compliant product?
If your order has a problem (damaged, incomplete or non-compliant product), contact our service immediately via the contact form. We will do everything possible to resolve the situation as soon as possible.

8. How does the return or refund work?
You have a 14-day right of withdrawal from receipt of your order to return unused products in their original packaging. Return costs are your responsibility, except in the event of an error on our part or non-conformity of the product.

9. Do your products contain allergens?
Each product sheet precisely mentions the composition, including the possible presence of allergens. We advise you to read this information carefully before placing an order.

10. How can I contact your customer service?
You can reach our customer service by email or through our "Contact" page. We are here to answer all your questions and assist you in your shopping experience.

11. Are there any special precautions regarding folic acid?
Folic acid is essential for cell formation and proper body function. However, if you are pregnant or planning to become pregnant, consult a health professional for personalized advice. Anyone with a health condition should also consult a doctor before taking it.

12. What are the benefits of the antioxidants in your products?
Antioxidants help protect your cells from oxidative stress and free radicals, supporting your immune system and promoting optimal recovery.

13. Can I combine several food supplements in my daily routine?
It is recommended to consult a healthcare professional before combining several supplements in order to avoid any risk of overdose or adverse interactions.

14. Are your products suitable for people with specific medical conditions?
If you suffer from health problems or are undergoing treatment, we advise you to consult a specialist before starting to take food supplements.

15. What payment methods are accepted on the site?
We offer several secure payment methods, including credit cards and other online payment solutions. The available options are detailed during the ordering process.

We hope that this FAQ will provide you with all the help you need to take full advantage of our food supplements. Thank you for your trust!